Vouchers FAQ

Online : CLICK HERE

Outlets : Ballygally Castle Hotel - Antrim Coast | Culloden Estate & Spa – Belfast | The Spa at the Culloden | Cultra Inn Restaurant | Europa Hotel - Belfast | Everglades Hotel – Londonderry | Grand Central Hotel – Belfast | Stormont Hotel – Belfast Phone : 028 9047 1066

Monetary Gift : A pound sterling value, available from £20. Experience Gift : A specific experience at a specific hotel.

There are no fees associated with Hastings Hotels Gift Vouchers. You will only be charged the face value of the Gift Voucher, plus postage and optional extra costs.

Hastings Hotels Gift Vouchers cannot be returned or cancelled after the purchase is confirmed and are not refundable, unless required by law.

Online Email Delivery : A link to a printable voucher is included on the confirmation email. Standard Mail & International Mail Delivery : A plastic Gift Card is presented inside a wallet, and posted to the delivery address provided. The confirmation email is sent to the email address provided.

e-Gift Voucher : The email confirmation with downloadable voucher should be received to the email address provided within an hour. Please note there is an activation period of 72 hours (from the time of purchase), for monetary value gifts received by download. The voucher cannot be redeemed within the activation period. Post : A plastic gift card will be posted to the delivery address provided. For UK deliveries, please allow up to 7 workin...

e-Gift Voucher : No, online delivery orders are not affected by holidays or other related closures. Post : Our Gift Department will be closed on the following holidays in 2022 and orders will be processed on the next business day upon reopening : December 26th & 27th. Separately, orders will not be processed over the weekends, any orders placed on Friday after 1pm will be posted out the following Monday.

Yes – just enter the recipient’s name and postal address or email address in the delivery section at checkout and we can send the Gift directly to them.

Please contact us : gifts@hastingshotels.com or on 028 9047 1066.

Monetary Value Gift Voucher : All Hastings Hotels Outlets, against any experience. Experience Gift Voucher : At the Hastings Hotel specified (Please note that Experience eGift Vouchers are not transferable between hotels).

Make your reservation directly with the hotel, advising the Gift details. Present the Gift Card or printed eGift on arrival. Gifts are not redeemable online.

Some or all of the money can be redeemed, any balance remains intact.

Hastings Hotels vouchers purchased prior to Thursday 7th October 2021 can be redeemed at the Slieve Donard Resort and Spa.

At any Hastings Hotel or by calling 028 9047 1066. The available balance is also shown on the till receipt issued following a transaction.

No, Hastings Hotels Gift Vouchers do not have an expiry date. However, you will be responsible for any shortfall, if the price of the experience has increased when an Experience Gift Voucher is redeemed. An expiry date may apply to Gift Vouchers issued prior to 2020, for verification please contact our Gift Department 028 9047 1066.

No activation is necessary.

Gift Vouchers have cash value and should be safeguarded accordingly. They cannot be redeemed or replaced if lost, stolen or damaged.

Certainly, please contact our Gift Department 028 9047 1066.

Security is very important to us, please refer to our Privacy Statement.

If someone makes a copy of your eGift and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift is tied to one reference number. When that reference number is used, the value of the purchase is deducted from the eGift. If you suspect that someone has copied or stolen your eGift, contact our Gift Department immediately.